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Knowledge Support Agent

Make.com3 modulesv1.0

telegramai-local-agentmake-ai-web-searchknowledge

Turn your internal data into an instant, queryable knowledge hub. This agent allows customers to get answers from complex manuals and docs via chat, providing immediate, researched answers by blending internal data with live web intelligence. Additional Information: How does it work? When a user submits a query via the communication channel, the agent first parses your uploaded documentation to find a precise match. If the internal data is insufficient or outdated, it triggers an autonomous r

At a glance

Knowledge Support Agent is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects telegram, ai-local-agent, make-ai-web-search, knowledge. It's free to download. Follow the 5-step import below to go live in minutes.

Platform: Make.com
Connects: telegram, ai-local-agent, make-ai-web-search, knowledge
Modules: 3
Price: Free
Version: v1.0

Knowledge Support Agent workflow diagram

About this workflow

Additional Information:

How does it work?

When a user submits a query via the communication channel, the agent first parses your uploaded documentation to find a precise match. If the internal data is insufficient or outdated, it triggers an autonomous research sequence to gather real-time data from the web. It uses natural-language understanding to prioritize your files as the primary source while using the internet as a fail-safe for current information. Optimized for messaging interfaces, it delivers hierarchical, concise replies and logs every interaction for quality assurance and audit trails.

What's in it for me?

This agent reduces the volume of repetitive questions reaching your team by handling documentation lookups automatically, 24/7. The interaction log doubles as a gap analysis tool — showing you exactly where your documentation is failing the people who rely on it. Perfect for Support, HR, Legal, Sales Enablement, and IT teams who need their existing documentation to do more work without adding headcount to manage it.

How to import this Make.com workflow

1
Download the blueprint JSON file after purchase.
2
Open Make.com → go to Scenarios → click Import Blueprint.
3
Select the downloaded JSON file and confirm.
4
Connect your app credentials in each module.
5
Run once manually to test, then activate the schedule.

Setup guide

Step 1: Connect your apps

Log in to your Make.com account and open the Connections tab. Click “Add connection” and select telegram from the app list. Enter your telegram credentials to authorise the connection...

Step 2: Import the blueprint JSON

Download the blueprint JSON file from your purchase page. In Make.com, go to Scenarios → Import Blueprint and upload the file. All modules and connections will be pre-configured...

Setup guide included

Purchase to unlock the full step-by-step guide

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