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Search Zendesk tickets for specific keywords and add them to Airtable

Make.comMake.com7 modulesv1.0
AirtableZendesk

When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.

At a glance

Search Zendesk tickets for specific keywords and add them to Airtable is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects Airtable, Zendesk. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
Make.com
Connects
Airtable, Zendesk
Modules
7
Price
Free
Version
v1.0

About this workflow

When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research.

Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.

Make.com

How to import this Make.com workflow

  1. 1

    Download the blueprint JSON file after purchase.

  2. 2

    Open Make.com → go to Scenarios → click Import Blueprint.

  3. 3

    Select the downloaded JSON file and confirm.

  4. 4

    Connect your app credentials in each module.

  5. 5

    Run once manually to test, then activate the schedule.

Setup guide

Setup guide included

Purchase to unlock the full step-by-step guide

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  • JSON blueprint — instant download
  • Setup guide PDF included
  • 5 downloads · valid 30 days
  • Works with Make.com

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