When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
Search Zendesk tickets for specific keywords and add them to Airtable is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects Airtable, Zendesk. It's free to download. Follow the 5-step import below to go live in minutes.
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research.
Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
Download the blueprint JSON file after purchase.
Open Make.com → go to Scenarios → click Import Blueprint.
Select the downloaded JSON file and confirm.
Connect your app credentials in each module.
Run once manually to test, then activate the schedule.
Setup guide included
Purchase to unlock the full step-by-step guide
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