Create Zendesk Sunshine profiles from new Microsoft 365 Excel worksheet rows

Generate continuous PRD updates in Google Docs from Slack, Zoom, Jira, Zendesk, Figma and analytics using OpenAI

This workflow creates an automated Product Intelligence Engine that continuously collects signals from multiple product sources and generates structured PRD updates using AI. It ingests conversations, feedback, support tickets, analytics, and design comments, standardizes them, analyzes them with an AI PRD Agent, and automatically updates a Google Doc with structured PRD recommendations. Instead of manually reviewing Slack threads, Zoom calls, Jira comments, support tickets, and customer forms,

Update Zendesk tickets with data from a custom webhook

Automatically update Zendesk tickets with data from a custom webhook. Streamline ticket management by integrating real-time data updates directly into Zendesk.

Tag and/or comment on Zendesk tickets when an email to requester is not delivered (from Microsoft 365 Email)

Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Outlook.

Create a new ticket in Zendesk from a new Typeform form response

Every time a new form is submitted in Typeform, a new ticket will be instantly created in Zendesk. Watch a step-by-step video tutorial showing the config process [here.](https://www.youtube.com/watch?v=nQkiz68g-IY)

Create JIRA Cloud Platform issues from new Zendesk tickets (with attachments)

Use this template to automatically create a JIRA Cloud Platform issue when a new Zendesk ticket is created (including attachments). The attachments have to be linked to the first ticket comment. Please note that you have to disable the secure downloads option in the Zendesk tickets settings (section Attachments).

Automate customer feedback analysis with Forms, AI, Google Sheets and WhatsApp

Automate Customer Feedback Analysis with Google Sheets, WhatsApp, and Email Introduction: Drowning in Data, Starving for Insight? Imagine this: Your team launches a new feature. Feedback starts pouring in emails, support tickets, social media mentions, and survey responses. You know gold is buried in there, but manually reading, tagging, and summarising hundreds, maybe thousands, of comments? It takes days, maybe weeks. By the time you have a clear picture, the moment might have passed. Sounds e

Send a notification to Slack about new recorded event in your project in QuickCapture

When a new event is recorded in your project in QuickCapture, a new message is sent to Slack's channel.

Send Slack messages for new Pipefy cards

Every time a new card is created in Pipefy, Make will automatically send a message in Slack.