Overview - This workflow is an AI-powered Dental Appointment Assistant that automates appointment booking, rescheduling, and cancellations through Telegram or a Webhook. - It uses intelligent agents to understand user intent, gather details, manage Google Calendar events, update records in Google Sheets, and send confirmation emails — creating a fully automated and customizable booking system suitable for any business, not just dental clinics. --- How It Works 1. User Interaction - The workflow can be triggered via Telegram, Webhook, and can easily be extended to WhatsApp or Facebook Messenger. - The Planning Agent starts the conversation and collects essential details like: - Appointment type (book, update, or delete) - Date and time preference - Service type or reason for visit - Personal details (name, email, etc.) - Based on the user’s intent, it routes the conversation to the appropriate booking flow. 2. Booking Flow - The Booking Agent handles the actual scheduling logic. - It interacts with Google Calendar to: - Create new events for fresh appointments - Update existing events for reschedules - Delete events for cancellations - It ensures proper validation (availability, overlaps, etc.) before confirming any calendar changes. 3. Post-Booking Actions - Once the booking action is completed: - The Mail and Sheet Entry Agent updates the Google Sheet with user details such as: - Name - Email - Appointment date & time - Status (booked/updated/cancelled) - Short description of the appointment - Sends an email confirmation to the user (for all actions — create, update, or delete). - Sends a final message via Telegram (or chosen platform) confirming the status of the appointment. --- How to Use - Trigger the workflow via Telegram or a Webhook URL. - The AI assistant will guide the user step-by-step through booking, updating, or cancelling an appointment. - Once confirmed, the system: - Updates Google Calendar automatically - Logs the appointment details in Google Sheets - Sends an email and chat confirmation message to the user --- Requirements To deploy this workflow, you’ll need: - n8n account (self-hosted or cloud) - Telegram Bot Token, or other chat integrations (WhatsApp / Facebook) - OpenAI or OpenRouter API Key (for AI conversation agents) - Google Calendar API access (to manage events) - Google Sheets API access (to store booking records) - Gmail / SMTP credentials (to send confirmation emails)
