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Automate customer support with WhatsApp AI assistant for Whatsapp groups

n8nn8n13 modulesv1.0
WhatsAppOpenAIGemini

How it works Your WhatsApp AI Assistant automatically handles customer inquiries by linking your Google Docs knowledge base to incoming WhatsApp messages. The system instantly processes customer questions, references your business documentation, and delivers AI-powered responses through OpenAI or Gemini - all without you lifting a finger. Works seamlessly in individual chats and WhatsApp groups where the assistant can respond on your behalf. Set up steps Time to complete: 15-30 minute

At a glance

Automate customer support with WhatsApp AI assistant for Whatsapp groups is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects WhatsApp, OpenAI, Gemini. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
WhatsApp, OpenAI, Gemini
Modules
13
Price
Free
Version
v1.0
Automate customer support with WhatsApp AI assistant for Whatsapp groups workflow diagram

About this workflow

How it works Your WhatsApp AI Assistant automatically handles customer inquiries by linking your Google Docs knowledge base to incoming WhatsApp messages. The system instantly processes customer questions, references your business documentation, and delivers AI-powered responses through OpenAI or Gemini - all without you lifting a finger. Works seamlessly in individual chats and WhatsApp groups where the assistant can respond on your behalf. Set up steps Time to complete: 15-30 minutes Step 1: Create your WhapAround account and connect your WhatsApp number (5 minutes) Step 2: Prepare your Google Doc with business information and add the document ID to the system (5 minutes) Step 3: Configure the WhatsApp webhook and map message fields (10 minutes) Step 4: Connect your OpenAI or Gemini API key (3 minutes) Step 5: Send a test message to verify everything works (2 minutes) Optional: Set up PostgreSQL database for conversation memory and configure custom branding/escalation rules (additional 15-20 minutes) Detailed technical configurations, webhook URLs, and API parameter settings are provided within each workflow step to guide you through the exact setup process.

n8n

How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

Setup guide included

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