Automate Service Ticket Triage with GPT-4o & Taiga
n8n21 modulesv1.0OpenAI
Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: 1. Using an AI model to extract key information from the ticket description. 2. Automatically assigning values for: - Type (Bug, Enhancement, Onboarding, Question) - Severity (Wishlist, Minor, Normal, Important, Critical) - Priority (Low, Normal, High) - Status (New, Needs More Info, etc.) 3. Detecting missing critical
About this workflow
Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: 1. Using an AI model to extract key information from the ticket description. 2. Automatically assigning values for: - Type (Bug, Enhancement, Onboarding, Question) - Severity (Wishlist, Minor, Normal, Important, Critical) - Priority (Low, Normal, High) - Status (New, Needs More Info, etc.) 3. Detecting missing critical data and blocking the ticket if incomplete. Setup instructions here:
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
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- 5 downloads · valid 30 days
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