Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies
Who’s it for Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge-based replies to questions, and a clean backlog for suggestions. How it works / What it does New Jotform submissions are classified by Feedback Type (comments, questions, suggestions) and analyzed for sentiment. Angry or negative messages trigger a Telegram alert to your support channel. Questions are answered automatically using an agent that consults your intern
At a glance
Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Gmail, Google Sheets, Telegram, Gemini. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Gmail, Google Sheets, Telegram, Gemini
- Modules
- 13
- Price
- Free
- Version
- v1.0

About this workflow
Who’s it for Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge-based replies to questions, and a clean backlog for suggestions. How it works / What it does New Jotform submissions are classified by Feedback Type (comments, questions, suggestions) and analyzed for sentiment. Angry or negative messages trigger a Telegram alert to your support channel. Questions are answered automatically using an agent that consults your internal Google Sheet “Q&A” database, then replies via Gmail with a styled HTML email. Suggestions are summarized, sent to a team chat, and appended to a Google Sheets backlog with name, email, summary, and date. All comments are logged to a structured sheet for reporting. How to set up - Connect your Jotform form and map fields (Name, E-mail, feedback text). - Add credentials for Google Sheets, Gmail, Telegram, and LLM. - Point the agent to your “Q&A” sheet/tab. - Test each branch (comments, questions, suggestions) with sample entries. Requirements - Jotform account and live form - n8n (self-hosted recommended if using community/LLM nodes) - Google Sheets, Gmail, Telegram bot, and LLM API keys How to customize the workflow - Adjust sentiment thresholds or add new categories in the Switch node. - Edit the Gmail HTML template and subject line. - Change backlog columns or target sheets/tabs. - Add rate-limits, SLA timers, or different alert channels. - Best practice: rename all nodes, add a yellow Sticky Note with this description and per-step notes, and group user-config variables in a Set node. Remove any hard-coded IDs before sharing Knowledge base table Suggestions database Sentiment database
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with n8n
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