Automated product inquiry responder with GPT-4 and Google Sheets
AI-Powered Product Assistant for E-commerce Transform your online store customer service with an intelligent AI assistant that automatically processes customer inquiries, searches your product database, and provides personalized responses about product availability, pricing, and specifications. Perfect for shoe stores, fashion retailers, and any business with extensive product catalogs - this workflow eliminates manual customer service while increasing response speed and accuracy. How
At a glance
Automated product inquiry responder with GPT-4 and Google Sheets is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Google Sheets, OpenAI, Telegram, Instagram. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Google Sheets, OpenAI, Telegram, Instagram
- Modules
- 9
- Price
- Free
- Version
- v1.0

About this workflow
AI-Powered Product Assistant for E-commerce Transform your online store customer service with an intelligent AI assistant that automatically processes customer inquiries, searches your product database, and provides personalized responses about product availability, pricing, and specifications. Perfect for shoe stores, fashion retailers, and any business with extensive product catalogs - this workflow eliminates manual customer service while increasing response speed and accuracy. How it works Customer sends product inquiry via webhook (Instagram DM, website chat, or messaging app) AI extracts key product details (brand, model, size, color) from natural language text System searches your Google Sheets product database with smart filtering AI generates friendly, personalized response with availability, pricing, and stock information Automatic response sent back to customer with product details or alternatives Screenshots: - Customer inquiry: "Do you have Nike Air Max 40 size?" - AI response: "Nike Air Max 90, size 40 - in stock 3 pieces, price 120$" Set up steps 1. Prepare your product database - Create Google Sheets with columns: Brand, Model, Size, Color, Price, Quantity 2. Configure AI settings - Connect OpenAI API for natural language processing 3. Set up webhook endpoint - Configure trigger for your messaging platform (Instagram, Telegram, website chat) 4. Test with sample inquiries - Verify AI correctly parses requests and finds products 5. Deploy and monitor - Launch your automated assistant and track performance Time investment: 30-45 minutes setup, works immediately with any product catalog up to 1000+ items.
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with n8n
Need help setting this up?
Book a 3-hour live setup session with an Agility consultant.
- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
- Platform expert assigned to you