Automatically Classify Support Tickets in Zoho Desk with AI with Gemini Transform your customer support workflow with intelligent ticket classification. This automation leverages AI to automatically categorize incoming support tickets in Zoho Desk, reducing manual work and ensuring faster ticket routing to the right teams. How It Works 1. Fetches all tickets from Zoho Desk with pagination support 2. Filters unclassified tickets (where classification field is null) 3. Retrieves complete ticket th
Automatically Classify Zoho Desk Support Tickets using Gemini AI is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects OpenAI, GitHub, Gemini. It's free to download. Follow the 5-step import below to go live in minutes.

Automatically Classify Support Tickets in Zoho Desk with AI with Gemini Transform your customer support workflow with intelligent ticket classification. This automation leverages AI to automatically categorize incoming support tickets in Zoho Desk, reducing manual work and ensuring faster ticket routing to the right teams. How It Works 1. Fetches all tickets from Zoho Desk with pagination support 2. Filters unclassified tickets (where classification field is null) 3. Retrieves complete ticket threads for full conversation context 4. Uses OpenRouter AI (GPT-4, Claude, or other models) to classify tickets into predefined categories 5. Updates tickets in Zoho Desk with accurate classifications automatically Use Cases - Customer Support Teams: Automatically route tickets to specialized departments (billing, technical, sales) - Help Desks: Prioritize urgent issues and categorize feature requests Prerequisites - Active Zoho Desk account with API access - OpenRouter API account (supports multiple AI models) - Basic understanding of OAuth2 authentication - Predefined ticket categories in your Zoho Desk setup Setup Steps Time: 15 minutes 1. Configure Zoho Desk OAuth2 - Follow our step-by-step GitHub guide for OAuth2 credential setup 2. Set up OpenRouter API - Create an account and generate API keys at openrouter.ai 3. Customize classifications - Define your ticket categories (e.g., Technical, Billing, Feature Request, Bug Report) 4. Adapt the workflow - Modify for any field: status, priority, tags, assignment, or custom fields 5. Review API documentation - Check Zoho Desk Search API docs for advanced filtering options 6. Test thoroughly - Run manual triggers before automation Note: This workflow demonstrates proper Zoho Desk API integration, including OAuth2 authentication and pagination handling—two common integration challenges.
Download the workflow JSON file after purchase.
Open n8n → click the menu → Import from File.
Select the downloaded JSON and import.
Set up credentials for each node that requires them.
Click Execute Workflow to test, then activate.
Setup guide included
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