Create an automated customer support assistant with GPT-4o and GoHighLevel SMS

AI Agent via GoHighLevel SMS with Website-Based Knowledgebase This n8n workflow enables an AI agent to interact with users through GoHighLevel SMS, leveraging a knowledgebase dynamically built by scraping the company's website. --- ❓ Problem It Solves Traditional customer support systems often require manual data entry and lack real-time updates from the company's website. This workflow automates the process by: - Scraping the company's website at set intervals to update the knowledgebase. - Integrating with GoHighLevel SMS to provide users with timely and accurate information. - Utilizing AI to interpret user queries and fetch relevant information from the updated knowledgebase. --- 🧰 Pre-requisites Before deploying this workflow, ensure you have: - An active n8n instance (self-hosted or cloud). - A valid OpenAI API key (or any compatible AI model). - A Bright Data account with Web Unlocker setup. - A GoHighLevel SMS LeadConnector account. - A GoHighLevel Marketplace App configured with the necessary scopes. - Installed n8n-nodes-brightdata community node for Bright Data integration (if self-hosted). --- ⚙️ Setup Instructions 1. Install the Bright Data Community Node in n8n For self-hosted n8n instances: - Navigate to Settings → Community Nodes. - Click on Install. - In the search bar, enter n8n-nodes-brightdata. - Select the node from the list and click Install. Docs: 2. Configure Bright Data Credentials - Obtain your API key from Bright Data. - In n8n, go to Credentials → New, select HTTP Request. - Set authentication to Header Auth. - In Name, enter Authorization. - In Value, enter Bearer <yourapikeyfromBrightData>. - Save the credentials. 3. Configure OpenAI Credentials - Add your OpenAI API key to the relevant nodes. - If you want to use a different model, replace all OpenAI nodes accordingly. 4. Set Up GoHighLevel Integration a. Create a GoHighLevel Marketplace App - Go to - Click My Apps → Create App - Set Distribution Type to Sub-Account - Add the following scopes: - Add your n8n OAuth Redirect URL as a redirect URI in the app settings. - Save and copy the Client ID and Client Secret. b. Configure GoHighLevel Credentials in n8n - Go to Credentials → New - Choose OAuth2 API - Input: - Client ID - Client Secret - Authorization URL: - Access Token URL: - Scopes: - Save and authenticate to complete setup. Docs: --- 🔄 Workflow Functionality (Summary) - Scheduled Scraping: Scrapes website at user-defined intervals. - Edit Fields node: User defines the homepage or site to scrape. - Bright Data Node (self-hosted) OR HTTP Node (cloud users) used to perform scraping. - Knowledgebase Update: The scraped content is stored or indexed. - GoHighLevel SMS: Incoming user queries are received through SMS. - AI Processing: AI matches queries to relevant content. - Response Delivery: AI-generated answers are sent back via SMS. --- 🧩 Use Cases - Customer Support Automation: Provide instant, accurate responses. - Lead Qualification: Automatically answer potential customer inquiries. - Internal Knowledge Distribution: Keep staff updated via SMS based on website info. --- 🛠️ Customization - Scraping URLs: Adjust targets in the Edit Fields node. - Model Swap: Replace OpenAI nodes to use a different LLM. - Format Response: Customize output to match your tone or brand. - Other Channels: Expand to include chat apps or email responses. - Vector Databases: It is advisable to store the data into a third-party vector database services like Pinecone, Supabase, etc. - Chat Memory Node: This workflow is using Redis as a chat memory but you can use N8N built-in chat memory. --- ✅ Summary This n8n workflow combines Bright Data’s scraping tools and GoHighLevel’s SMS interface with AI query handling to deliver a real-time, conversational support experience. Ideal for businesses that want to turn their website into a live knowledge source via SMS, this agent keeps itself updated, smart, and customer-ready.