n8nHow it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline tr
How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline trigger an urgent escalation to FM management How to set up 1. Connect Gmail to the Gmail Trigger and Send ACK email nodes 2. Create your Airtable base with a Complaints table and a Technician table (one row per fault category) 3. Connect Airtable, Anthropic, and Slack in their respective nodes 4. If using a web form, point it to the Webhook URL
Download the workflow JSON file after purchase.
Open n8n → click the menu → Import from File.
Select the downloaded JSON and import.
Set up credentials for each node that requires them.
Click Execute Workflow to test, then activate.
Setup guide included
Purchase to unlock the full step-by-step guide
No reviews yet
Be the first to buy and share your experience.
Leave a review
Sign in to share your experience with this workflow.
Create a free account to purchase workflows.
Need help setting this up?
Book a 3-hour live setup session with an Agility consultant.