Google Sheets churn recovery to WhatsApp
Recover inactive customers by sending WhatsApp messages based on Google Sheets segmentation. How it works: This template reads customer data from Google Sheets, identifies customers inactive for 30+ days based on a segment formula, and sends personalized churn recovery messages via WhatsScale. It also syncs segment status to WhatsScale CRM tags to prevent duplicate messages. Setup required: - Google Sheet with columns: Name, Phone, Segment (formula), Last Order Date - WhatsScale account with c
At a glance
Google Sheets churn recovery to WhatsApp is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects Google Sheets, WhatsApp. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- Make.com
- Connects
- Google Sheets, WhatsApp
- Modules
- 11
- Price
- Free
- Version
- v1.0
About this workflow
Recover inactive customers by sending WhatsApp messages based on Google Sheets segmentation.
How it works:
This template reads customer data from Google Sheets, identifies customers inactive for 30+ days based on a segment formula, and sends personalized churn recovery messages via WhatsScale. It also syncs segment status to WhatsScale CRM tags to prevent duplicate messages.
Setup required:
- Google Sheet with columns: Name, Phone, Segment (formula), Last Order Date
- WhatsScale account with connected WhatsApp session
- Segment formula: =IF(D2="","lead",IF(TODAY()-D2>30,"inactive","active"))
Benefits:
- Simple setup using spreadsheet formulas
- Automatic duplicate prevention via CRM tags
- Customizable message templates and timing
Created by WhatsScale. Contact: support@whatsscale.com
How to import this Make.com workflow
- 1
Download the blueprint JSON file after purchase.
- 2
Open Make.com → go to Scenarios → click Import Blueprint.
- 3
Select the downloaded JSON file and confirm.
- 4
Connect your app credentials in each module.
- 5
Run once manually to test, then activate the schedule.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with Make.com
Need help setting this up?
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- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
- Platform expert assigned to you