Create a new problem in Freshservice from a new response in Survey123
Every time a new survey response is created in Survey123, a new problem will be created in Freshservice. This template was created based on a survey with these questions: 1) Full Name 2) Email 3) Phone number 4) Describe your problem You can use your own survey with different questions but you will need to update the mappings in the Freshservice module.
At a glance
Create a new problem in Freshservice from a new response in Survey123 is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects survey123, freshservice. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- Make.com
- Connects
- survey123, freshservice
- Modules
- 2
- Price
- Free
- Version
- v1.0

About this workflow
Every time a new survey response is created in Survey123, a new problem will be created in Freshservice.
This template was created based on a survey with these questions:
1) Full Name
2) Email
3) Phone number
4) Describe your problem
You can use your own survey with different questions but you will need to update the mappings in the Freshservice module.
How to import this Make.com workflow
- 1
Download the blueprint JSON file after purchase.
- 2
Open Make.com → go to Scenarios → click Import Blueprint.
- 3
Select the downloaded JSON file and confirm.
- 4
Connect your app credentials in each module.
- 5
Run once manually to test, then activate the schedule.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with Make.com
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