Generate PII-safe Helpdocs from Crisp Support chats with GPT-4.1-mini

Turn Crisp chats into Helpdocs Automatically create help articles from resolved Crisp chats. This n8n workflow listens for chat events, formats Q&A pairs, and uses an LLM to generate a PII‑safe helpdoc saved to a Data Table. --- Highlights 🧩 Trigger: Crisp Webhook when a chat is marked resolved. 🗂️ Store: Each message saved in a Data Table (crisp). 🧠 Generate: LLM turns Q&A into draft helpdoc. 💾 Save: Draft stored in another Data Table (crisphelp) for review. --- How it works 1. Webhook receives message:send, message:received, and state:resolved events from Crisp. 2. Data Table stores messages by sessionid. 3. On state:resolved, workflow fetches the full chat thread. 4. Code node formats messages into Q: and A: pairs. 5. LLM (OpenAI gpt-4.1-mini) creates a redacted helpdoc. 6. Data Table crisphelp saves the generated doc with publish = false. --- --- Requirements Crisp workspace with webhook access (Settings → Advanced → Webhooks) n8n instance with Data Tables and OpenAI credentials --- Customize Swap the model in the LLM node. Add a Slack or Email node after store-doc to alert reviewers. Extend prompt rules to strengthen PII redaction. --- Tips Ensure Crisp webhook URL is public. Check IF condition: {{$json.body.data.content.namespace}} == "state:resolved". Use the publish flag to control auto‑publishing. --- Category: AI • Automation • Customer Support